60-90 Min
Gamification is a concept that borrows from techniques that game designers use to engage players. It applies the same kind of approach to non-game experiences — to motivate and engage users. The Gamification Board is a tool that helps designers think through the application of gamification principles as part of their product or service experience.
Gamification is often looked at as a comprehensive answer to all customer engagement needs. However, it is only one type of approach, and should be used sparingly and thoughtfully. Gamification does not guarantee better customer engagement, especially if the core value proposition and experience are weak.